TEST ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT ASSESSMENT, ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT NEW EXAM BRAINDUMPS

Test ITIL-4-Specialist-Create-Deliver-and-Support Assessment, ITIL-4-Specialist-Create-Deliver-and-Support New Exam Braindumps

Test ITIL-4-Specialist-Create-Deliver-and-Support Assessment, ITIL-4-Specialist-Create-Deliver-and-Support New Exam Braindumps

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q71-Q76):

NEW QUESTION # 71
Which concept is commonly applied to help organizations process and interpret unstructured text, with the aim to produce summaries or translations?

  • A. Artificial intelligence
  • B. ITSM software
  • C. Information models
  • D. Advanced analytics

Answer: A

Explanation:
Artificial intelligenceis commonly applied to process and interpret unstructured text, enabling tasks such as generating summaries, translations, and extracting meaningful insights.


NEW QUESTION # 72
A service desk team acts as a single point of contact for its users Service desk team members are the first-line support however if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets.
Which concept or approach would help the organization resolve this situation?

  • A. Results-based measurement
  • B. Outsourcing
  • C. Swarming
  • D. Advanced analytics

Answer: C

Explanation:
Swarminginvolves bringing together specialists from different areas to collaborate immediately on incidents without rigid escalation tiers, helping to reduce queues and speed up resolution.


NEW QUESTION # 73
An organization is moving from a process-based approach to a value-stream based approach for managing user issues.
Which of these activities should the organization do FIRST?

  • A. Understand which steps contribute least to the support of the service
  • B. Identify the activities which could be improved by the use of automation
  • C. Understand the situations in which incidents and service requests will be initiated
  • D. Consider how the service desk teams can be involved at an earlier stage in the creation of a service.

Answer: C

Explanation:
Understanding the situationswhereincidents and service requestsare initiated is the first step, as it defines how user needs trigger value streams and shapes the design of the overall support approach.


NEW QUESTION # 74
Which statement about 'service integration as a service' isCORRECT?

  • A. Multiple vendors provide the service integration and management function
  • B. The service integrator can be easily replaced by other vendors to leverage better pricing
  • C. The service integrator provides services and manages other vendors
  • D. The service integrator does not deliver any services to the organization

Answer: C

Explanation:
Inservice integration as a service, the service integrator bothprovides servicesandmanages other vendors, ensuring seamless delivery across multiple suppliers.


NEW QUESTION # 75
During a service design workshop, a development team aims to tailor their solutions to the needs and circumstances of the target users. What is the BEST approach for the team to achieve this?

  • A. Involve many users from every target group in all steps of the design
  • B. Use the latest technology capabilities to improve the look and feel of the designed solution
  • C. Create realistic user personas based on the gathered user data
  • D. Interview customers about their preferences

Answer: C

Explanation:
The best approach is to create realistic user personas based on the gathered user data (B). The ITIL 4 Specialist: Create, Deliver and Support documentation (Section 3.1.3) states: "User personas, developed from data-driven insights, provide a focused representation of target users, enabling tailored design that aligns with their needs and circumstances." This method ensures practicality without overwhelming the process, unlike option A's broad involvement. Option C is a data-gathering step; option D prioritizes technology over user needs. The guide notes: "Personas enhance service design by guiding decisions throughout the value stream." Reference: ITIL 4 Specialist: Create, Deliver and Support, Section 3.1.3 - User Personas in Service Design.


NEW QUESTION # 76
......

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